Refund Policy
💰 What this means for you – in plain words
This policy is designed to be fair to both you and Fruvvi. If you have questions, contact us or our Grievance Officer (details below).
1. Activation & Setup Fees (One‑time)
Activation fees are charged for onboarding, store configuration, and initial setup. These fees are non‑refundable once the setup process has commenced. For the purposes of this policy, “commenced” is defined as the earliest of:
- Our sending you a confirmation email acknowledging receipt of payment and intent to begin work; or
- Any direct work performed on your store (e.g., domain configuration, product listing, theme customization).
If you cancel before any of the above events occur, you will receive a full refund within 7 working days via the original payment method. Once commenced, no refund is available – even if you cancel immediately.
Example: You pay the activation fee at 10:00 AM. At 11:00 AM we send a confirmation email that we’re starting setup. If you cancel at 11:30 AM, no refund is issued because setup has commenced.
2. Monthly Subscriptions & Auto‑Renewal
Monthly subscription fees are non‑refundable once the billing cycle has started. If you cancel mid‑cycle, your store remains active until the end of the current paid period. No partial refunds or credits are given for unused days.
Auto‑renewal: Monthly subscriptions renew automatically at the end of each billing cycle. You may cancel auto‑renewal at any time through your dashboard or by contacting us. To avoid being charged for the next month, you must cancel at least 7 days before the next renewal date. If you cancel later, you will be charged for the upcoming month, and no refund will be provided for that renewal.
3. Annual Subscriptions (Prepaid)
If you choose an annual plan and pay upfront, you may request a refund within the first 30 days of the subscription term. The refund will be calculated as:
- Prorated for the full unused months remaining (no partial months), minus a ₹500 (India) / $10 (USA) administrative fee.
- Example: You pay ₹14,988 for a 12‑month Pro plan. You cancel after 2 months. Refund = (10 unused months ÷ 12) × ₹14,988 = ₹12,490 – ₹500 = ₹11,990.
After 30 days, annual subscriptions are non‑refundable, but your service will continue until the end of the paid term. Annual plans also auto‑renew annually unless cancelled at least 30 days before the renewal date.
4. Free Trial
The 14‑day free trial requires no payment. There is nothing to refund during the trial period. At the end of the trial, your store will be deactivated unless you choose a paid plan. We will not automatically charge you after the trial.
5. Custom Projects & Enterprise Agreements
Refund terms for custom projects, dedicated development, or enterprise‑level agreements are defined in a separate Service Agreement signed by both parties. That agreement will specify milestones, payment schedules, and refund eligibility. In the absence of a written agreement, standard activation and subscription terms apply.
6. Non‑Refundable Items & Client Responsibility
The following are not eligible for refund under any circumstance:
- Third‑party costs paid on your behalf (e.g., custom domain registration, SSL certificates from external providers, payment gateway fees).
- Changes of mind, incorrect information provided by you, or failure to use the service.
- Downgrade requests mid‑cycle (you may downgrade for the next billing period, but no refund for the current period).
- Any service already rendered or partially rendered where setup has commenced (as defined in Section 1).
7. Exceptions (Technical Failure or Service Non‑Delivery)
In exceptional circumstances where Fruvvi is unable to deliver the agreed service due to a verifiable technical failure on our part (and not caused by third parties or client actions), we may, at our sole discretion, issue a partial or full refund. Such cases must be reported within 14 days of the issue occurring. We will investigate and respond within 7 working days.
8. How to Request a Refund
To initiate a refund request (where eligible), please contact us via:
- WhatsApp: +91 85475 93883
- Email: support@fruvvi.com
- Contact form: fruvvi.com/contact
Include: your business name, payment date, plan type, and clear reason for the request. We will review and respond within 3 working days. Approved refunds will be processed within 7 working days to the original payment method.
9. Dispute Escalation & Grievance Officer
If you are unsatisfied with our refund decision, you may escalate the matter to our designated Grievance Officer under the Information Technology (Intermediary Guidelines) Rules and Consumer Protection (E‑Commerce) Rules, 2020:
Grievance Officer: Akshay (Founder)
Email: grievance@fruvvi.com
Response time: Within 15 working days of receiving your escalation.
All decisions by the Grievance Officer are final, subject to applicable laws. You also have the right to seek remedies through consumer courts in Kerala, India, if required.
10. Governing Law & Statutory Compliance
This Refund Policy is governed by the laws of India. It is designed to comply with the Consumer Protection (E‑Commerce) Rules, 2020, the Information Technology Act, 2000, and relevant provisions of the Indian Contract Act, 1872. For international clients, this policy provides a fair baseline, and any mandatory local consumer laws will supersede where applicable.
Fruvvi reserves the right to update this policy. Active subscribers will receive email notice of material changes at least 14 days in advance.
11. Still Have Questions?
If this policy doesn’t address your specific situation, please reach out to our support team. We believe in clear communication and fair resolutions.